Privacy Policy

1. Commitment to Driver Privacy

At Shree Ram Enterprises, we take your privacy and data security with the utmost seriousness. This Privacy Policy outlines the specific categories of telemetry and optical data collected when your vehicle visits our multi-level smart parking facility, how it is secured, and your rights under Indian digital data protection laws.

2. Data We Collect at Our Facility

• Automated License Plate Scans (ANPR): When entering or exiting, our 4K optical cameras scan your vehicle registration number to timestamp your arrival and departure.
• Fastag & Payment Metadata: Fastag RFID tag IDs and bank authorization codes are processed through NETC/NPCI banking rails to record payments.
• CCTV Surveillance Footage: For security, fire safety, and collision verification, video is recorded continuously across driving aisles and bay parking areas.
• Voluntary Inquiries: Any name, mobile number, or email provided when submitting questions through our contact desk or registering for monthly passes.

3. How We Use Collected Data

We process vehicle information strictly for operational facility functions:

• To open automated boom barriers and calculate accurate parking duration fees.
• To guide drivers to vacant parking spots using our ultrasonic sensor wayfinding displays.
• To provide customer support if you misplace your vehicle or encounter exit gate issues.
• To investigate vehicle damage, hit-and-run incidents, or assist local law enforcement authorities when formally requested.

4. Retention Periods & Security Safeguards

All video footage recorded by our 128 CCTV cameras is retained on encrypted on-premise local servers for a rolling window of 30 days, after which it is automatically overwritten unless preserved for an active incident investigation. Plate logs and Fastag receipts are stored in 256-bit AES encrypted databases.

We never sell, monetize, or lease your vehicle travel history or personal details to third-party advertising or marketing brokers.

5. Contact Our Privacy Officer

If you have any questions regarding your data privacy or wish to request records of an incident involving your vehicle, please contact our Data Protection Officer: